Frequently Asked Questions
|Can we just reproof a rug?||The NikWax reproofing product is an in-wash product and therefore we have to wash the rug to make the reproofer effective.|
|Do we want old rugs for repair materials?||No, sorry, we like to put new clips and buckles and material on all our repairs so that we know they are good and waterproof!|
|Can we repair a rug without washing it?||We only repair clean rugs. If you have washed it yourself this is fine, it's just our sewing machine hates mud!|
|Do we tumble dry our turnout rugs?||No, never!|
|Do we line dry our rugs?||Wherever possible, but we also have a heated drying rail just in case and also to help finish off the Heavy Weights!|
|Do we do yard collections?||Yes we do, and we make sure the person organising it gets a discount off their rug service.|
|How do you book a rug collection?||Please call us or fill in the contact form above with your details.||How do our drop-off agents work?||Simply bundle up your rugs and take it to your local drop off agent, where they will fill in a booking form. Payment is made to our drop off agents on collection. All drop-off agents have booking forms.|
|How do yard collections pay for the service?||We offer flexible payment options - either we can collect cash when we returned the rugs or payments can be made by Paypal or BACS. We provide payment details on our receipts.|
|About Pricing||Dapper Dobbins endeavours to supply and charge as advertised or displayed but reserves the right to change pricing.|
|Our Standards||Dapper Dobbins strives to ensure the highest standards and best possible results. However work undertaken remains at the customer's risk.|
|About our Service||Uncollected items will be subject to a storage charge and may ultimately be disposed of.
Dapper Dobbins will not accept liability for missing or damaged items left at unoccupied pre-authorised pick-up points.
Repair service is only undertaken on clean items.