Frequently Asked Questions
Can we just reproof a rug? | The NikWax reproofing product is an in-wash product and therefore we have to wash the rug to make the reproofer effective. |
Do we want old rugs for repair materials? | No, sorry, we like to put new clips and buckles and material on all our repairs so that we know they are good and waterproof! |
Can we repair a rug without washing it? | We only repair clean rugs. If you have washed it yourself this is fine, it's just our sewing machine hates mud! |
Do we tumble dry our turnout rugs? | No, never! |
Do we line dry our rugs? | Wherever possible, but we also have a heated drying rail just in case and also to help finish off the Heavy Weights! |
Do we do yard collections? | Yes we do, and we make sure the person organising it gets a discount off their rug service. |
How do you book a rug collection? | Please call us or fill in the contact form below with your details. | How do our drop-off agents work? | Simply bundle up your rugs and take it to your local drop off agent, where they will fill in a booking form. Payment is made to our drop off agents on collection. All drop-off agents have booking forms. |
How do yard collections pay for the service? | We offer flexible payment options - either we can collect cash when we returned the rugs or payments can be made by Paypal or BACS. We provide payment details on our receipts. |
About Pricing | Dapper Dobbins endeavours to supply and charge as advertised or displayed but reserves the right to change pricing. |
Our Standards | Dapper Dobbins strives to ensure the highest standards and best possible results. However work undertaken remains at the customer's risk. |
About our Service | Uncollected items will be subject to a storage charge and may ultimately be disposed of. Dapper Dobbins will not accept liability for missing or damaged items left at unoccupied pre-authorised pick-up points. Repair service is only undertaken on clean items. |